This page explains how to delete your account for TrainFlow: Personal Training (published by SA Academy) and exactly what happens to your data when you do.

1. How to delete your account

In the TrainFlow app:

• Open the app and sign in.
• Go to Profile.
• Tap Delete Account, near the bottom of the screen.
• Enter your password to confirm, then confirm again on the warning prompt.

Your account is deleted immediately — there's no waiting period, and no admin has to act on the request.

Can't sign in to request it yourself? Email [email protected] from the address on your account and we'll delete it for you.

2. What's deleted

Removed immediately and irreversibly, the moment your account is deleted:

• Full name
• Email address
• Mobile number
• Date of birth
• Gender
• Country
• Profile photo link
• Your password (it's replaced with an unusable value — sign-in is disabled instantly)

3. What's kept, and why

Your workout history, program assignments, and subscription records are kept, but with every field above already scrubbed from the account they belong to — they can no longer be traced back to your name, email, or any other personal identifier. We keep this operational history so your trainer's own business and training records stay intact (the same reason a gym keeps attendance records after a membership ends); it is not used for any other purpose, and nothing in it identifies you anymore.

4. Retention period

None — deletion is immediate and synchronous when you confirm it in the app, or by email request. There is no additional grace period or delay before your personal information is removed.

5. Related

See the Privacy Policy for the full detail on what TrainFlow collects, and Data Export if you'd rather receive a copy of your data than delete it.

6. Contact us

Questions about account deletion: [email protected]